FAQs

Have a look at our most Frequently Asked Questions, if you cannot find an answer to your question here please send us an email to info@mossaccentdecor.com

PRODUCTS, KITS & PURCHASE PROCESS

CAN I PERSONALIZE A KIT CHOOSING A COMBINATION OF DIFFERENT ELEMENTS? 

Our kits are carefully designed centerpieces. The only elements that can be changed or customized are: candles and reed diffuser. All the other parts are inherent to that kit and cannot be altered.

Now, we offer you ideas and free design advice on how to build or customize a kit. If you can't find exactly what you are looking for send us an email and we will help you create an unforgetable centerpiece.

DO YOU OFFER ADVICE ON HOW AND WHERE TO DISPLAY THE KITS?

Absolutely. Please contact us by email, we will be delighted to assist you!

HOW CAN I ENSURE THAT THE PURCHASE WAS SUCCESSFUL?

Once you have placed your order, you will receive a confirmation email. If you do not receive it, please contact us at info@mossaccentdecor.com.

WILL I RECEIVE THE SAME ITEM AS SHOWN ON YOUR WEBSITE?

Photos are taken with the highest quality to reflect every detail of each product. You may find differences in products in which the format of the raw materials and their manufacture affect the final results, such as handmade products.

DO YOU OFFER GIFT WRAPPING?

Yes, we do . Just send us an email to info@mossaccentdecor.com and for a flat $10 fee we will wrap your items so they can be sent as a gift.

CAN I CANCEL OR CHANGE MY ORDER?

You can cancel your order only if it has not yet been processed. If you have received the order confirmation email and you would like to cancel it, you should contact us on info@mossaccentdecor.com, as soon as possible, to verify if it is still possible.

WHAT HAPPENS IF ONE OF THE ITEMS RECEIVED IS DAMAGED OR DEFECTIVE?

We want you to be satisfied with your purchase at Moss. If you receive an item that is not in perfect condition, damaged or defective, be assured that the item will be replaced as soon as possible. To request a replacement please send us an email to info@mossaccentdecor.com and please attach a picture of the damaged product.

SHIPPING

WHERE DO YOU SHIP?

US CONTINENTAL TERRITORY. If you reside outside this area, contact us.

DO YOU SHIP INTERNATIONALLY?
If you want to purchase one of our items and live outside the US please send us an email to info@mossaccentdecor.com.

All products are eligible for international shipping. Prices shown are in US dollars.

HOW MUCH ARE YOUR SHIPPING RATES?

It depends on the purchase amount and if the shipping is domestic (USA) or international. 

For shipping within the USA see below:

$0 - $15 $4.95
$15.01 - $25 $5.95
$25.01 - $49.99 $7.95
over $50  FREE

 

Free shipping discounts do not apply to international shipments.

WHEN WILL I RECEIVE MY PRODUCTS?

Orders are normally processed and shipped within 1-2 working days. You will receive it in an estimated period of 4-6 working days.

RETURNS

ARE THE RETURNS FREE OF CHARGE?

Yes, they are. Please be aware that items need to be in original condition.  Returned items will be refunded excluding the original cost of shipping. Just contact us on info@mossaccentdecor.com and we will arrange the return.

WHEN WILL I RECEIVE MY REFUND?

Once we receive the items back (the items have to be in original condition) you will receive a confirmation email indicating that the refund will be paid into your account. Note that the refund will only be processed once the returned product has been received and verified at our facilities. 

A credit will automatically be applied to your credit card or original method of payment. Please be patient. It may take time before your bank posts your refund.

I WOULD LIKE TO RETURN MY ORDER, HOW LONG DO I HAVE?

The timeline for returning products is 14 days after the date of delivery. To be returned, the products must be: accompanied by the original invoice; in the original packaging and fully complete; without any signs of use; in perfect condition; accompanied by all the components that form an integral part of them

Products that do not meet these requirements cannot be accepted for return.